Patient & Family Liaison Officer
I came to work for Pathfinders at the beginning of 2014 as an Enabler. I had experience with brain injuries in my previous job but Pathfinders opened my eyes to other complex needs. I was amazed at the care and treatment patients required. I then applied for the position of Unit Clerk as my knowledge of patients, medical conditions and medications would be advantageous in this area. I really enjoyed this role and had the opportunity to liaise with professionals, attend MDT & DST meetings and arranging appointments etc. The role of Unit Clerk places you right at the centre of Pathfinders which meant I got to work with all disciplines within Pathfinders including Nurses, Therapy Team, Management, Enablers and patients. I felt like patients and relatives needed more dedicated time for questions regarding their loved ones and also didn’t know who to call or speak to for information. I mentioned this to Senior Management and this lead to a discussion which created a role to specifically support patients and relatives, and for that role to be a point of contact for both, especially during the transition period of a patient being admitted and throughout their rehabilitation or stay. This role became Patient & Family Liaison Officer and I have been committed to this role for the last two years and I absolutely love it. The last year has been tough for everyone and we have all had to adapt our lives and ways of working due to the pandemic. For me this meant concentrating on increased communications such as video calls and telephone calls and now co-ordinating room visits for patients/relatives which is one of my favourite parts. Oh the tears when they saw each other for the first time in months & months is a memory I will never forget. I am so looking forward to what the future holds.